FAQ

GENERAL

Where are you located?

We're located at 2052 State Highway 10, Waipapa, Kerikeri. All our products are stocked here which is why we can deliver so quickly.

What is your returns policy?

You can return any pair of glasses within 60 days of purchase for a full, 100% refund. No reason is needed, neither will it be asked! So if you change your mind and decide that you don't love them quite as much as you thought you would, send em back! Oh and you'll get refunded in money too. No mucking around with credits or having to choose another pair with us!

What if my glasses are faulty?

If your glasses are not absolutely perfect when you receive them, firstly as per our 60 day returns policy, you can return them for a full refund anyway! But even after 60 days, if you have issues like the lenses falling out, or a screw that comes out or anything where the product or workmanship is questionable, please contact us and we'll make it right with you. We'll probably get you a new pair!

What if I damage my glasses?

If you damage your glasses within 60 days, return them to us for a 100% refund! If you damage them outside the first 60 days, we're sorry but we don't cover damages outside the 60 days. But please do contact us. We'll do everything we can to sort you out as best as possible!

Do you do eye tests?

No we don't offer this service

Do you do progressives & bifocal glasses?

We're sorry we don't offer these glasses options. We only do glasses for single vision.

Do you offer free home trial?

No we don't sorry.

How do I order my glasses online?

The easiest way is to go to our how-to page and just follow the steps! It's really easy - and fun!

RETURNS QUESTIONS

Do you offer free shipping?

Yes we do! There is no additional delivery charge with our glasses. The price you see is the price you pay.

Do you ship outside NZ?

No we don't. We only operate within New Zealand.

SHIPPING QUESTION

What is your return address?

Our return address is: Ezyglasses, 2052 State Highway 10, Waipapa, Kerikeri 0295

How long will it take to get my glasses?

You will get your glasses the next day after you order them! Of course if you order too late in the day (our cutoff is around 3pm) or you order on a weekend or public holiday then it will take two days. And because we rely on our courier service provider as well, if they take longer to deliver than they are supposed to then this is unfortunately outside our control. We stock every single frame and lenses that we offer on our website so your order is processed immediately and dispatched the same day.

Why are your prices so cheap?

There's lots of reasons for this... we buy a LOT of glasses and lenses so we typically pay a lot less than traditional retailers. We have a very efficient production process which lowers our costs and allows us to pass more savings on to you. And perhaps too we just love giving our amazing customers a great deal and having them rave about us!

I've never bought glasses online before and I'm a bit nervous!

We totally understand this!!! Here's a few things to re-assure you: 1) We're based in NZ and we're not going to disappear overnight, so your payment is secure & safe and you WILL get your glasses! 2) If you're a bit worried about entering the wrong information, then the best thing you can do is jump onto our live chat and we'll walk you through EVERYTHING! We're super friendly and helpful and we'll make the whole process very easy for you! 3) If you get your glasses and they aren't really what you want for whatever reason. PLEASE GET IN TOUCH WITH US! We know that this happens and we make the whole process very easy and you won't feel the slightest bit uncomfortable we promise!